Policies
Privacy Policy:
The personal information you voluntarily provide is used to fulfill your request. We do not sell, trade, or rent your personal information to anyone, or disclose personal information. We use a secure payment processor for conducting on-line transactions. There is more detailed information on the checkout page. For more information write to: 4730 Stoetz Lane Sebastopol, CA 95472 or call 707.874.9151.
Customer Satisfaction & Returns:
If you are not completely satisfied with your purchase, please call us and we will arrange for you to ship back the unused portion of the wine so that we may analyze it. You may choose to either receive a full refund of the purchase price of the wine or we may ship you a comparable wine at our cost. Your enjoyment of our wines is our highest priority - don't hesitate to call or email if you have any concerns about your purchase.
Secure Transactions:
All online transactions are made using secure website (https) protocols and 128bit encryption. No credit card or personal information is stored in a local computer and all stored information is encrypted.
Club O:
Members receive first notice on new releases and are entitled to Internet-only discounts when available.
Mailing List:
When you sign up for the mailing list you will receive occasional information about new releases and special offers. You do not have to join Club O to be on the mailing list. You may opt-out of the mailing list at any time by contacting us or following the instructions provided in any emails we send to you.
Wine Sales Restrictions:
Wine sales from this site are permitted for guests 21 years of age or older who are requesting shipment to a resident in a state that allows direct shipments of wine.
Shipping Information:
Shipments are via UPS and Fed Ex with orders being fulfilled by our shipping agent. We currently ship to the following states only: AK, AZ, CA, CO, FL, IL, MN, NV, NY, OR, TX, VA, WA, Washington DC. If you do not reside in one of these states but have an alternate ship to address that is in one of the listed states, please enter that address as the "Ship To" address when placing your order.
Shipping is included in all orders over three bottles. Orders will normally arrive within 7 to 14 days, following credit card authorization.
Most deliveries are shipped on the first subsequent non-holiday weekday after payment is received or verified if by credit card. All wine shipments require a signature for receipt. Signatures must be obtained by individuals over the age of 21 years.
In instances where one or more items in your order is not available for immediate shipment, we will notify you and offer a substitution recommendation or offer to hold your order until all items are available for shipment. We cannot ship alcohol to PO Boxes or APO/FPO addresses.
Ottimino reserves the right to delay the release of shipments to ensure the highest quality of products at the time of arrival.